Posts Tagged: "loyalty"

“Welcome to Our Business” Handwritten Card

- - $20 or Less, Business

It’s not always a superior product or service that makes one business more popular with customers. Sometimes, it’s how a business makes its customers feel.

welcome-to-our-business-handwritten-card-thoughtful-giftSometimes, all it takes is a thoughtful gesture from a business to catch a customer’s attention and create customer loyalty. It happened recently to my husband.

After my husband’s first visit to his new dentist, he received a nice card in the mail from the dental practice.

The front of the card said, “Welcome to Our Practice.” Inside the card, a handwritten note read, “If you ever have any questions regarding your dental treatment or our office procedures, please feel free to give us a call.”

welcome-to-our-business-handwritten-card-thoughtful-gift

Click to enlarge

The father and son who own the practice both signed the card. The card had personal touch written all over it, and it was a novelty!

Neither one of us had ever received a card from any of our dentists before. Come to think of it, we’ve never received a card from any of our other doctors. Have you?

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